Contact and Support

Safe Video Downloads is operated by The Alpha 1 Company, Nigeria.

Email us

support@alpha1.ng

Use this address for service support, privacy enquiries, and copyright reports. We do not charge for submitting a support request.

For download problems

Include the source platform, the error shown on the page, the approximate time of the request, and your browser/device type. If you are comfortable sharing it, include the public video link so we can understand the issue. Check our troubleshooting guide first for expired links, interrupted transfers, and unavailable videos.

Do not send passwords, browser cookies, authentication tokens, payment details, or private video links. Support does not need access to your personal platform account.

For privacy requests

Use the subject “Privacy request” and describe your request. We may ask for proportionate information to verify that a request relates to you. See our Privacy Policy for the data the service processes.

For copyright concerns

Use the subject “Copyright report”. Include the original work, the source video link and any temporary service link involved, your relationship to the rights holder, and a way to contact you. Our copyright page explains what makes a report actionable.